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Hello, My Name Is Ashley

May 12, 2020

After another encounter with ATT today….


A couple of years ago, I was constantly forced to call various utilities by phone such as our satellite television or internet service providers. The purpose was almost always to correct a bill they had screwed-up. After battling through the mine field of automated menus, scratchy music from decades past and endless inputs that never got inputted to begin with, I arrived where I wanted to be; speaking with a real, live (or at least semi-live) human being. Great! Then came the familiar greeting. In a voice that was unmistakably Pakistani, my customer service representative said, “Hello, my name is Ashley…. how may I help you today?” But of course, before he would actually help, I had to endure the “Vee have wary special deals today for our bestest customers.” After my refusals were finally understood, we moved on to my problem at hand. But guess what? Problems can not…

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